Frequently Asked Questions

  • Flowerpot car park (pay and display) is situated almost directly opposite the clinic. Depending on the time of day parking may be available outside the clinic directly on Fore Street.

  • The nature of the profession and treatment requires me to have direct contact with your skin in order to provide an effective treatment. Sports massage treatments (And injury assessments appointments depending on the nature of the problem) use a sports massage lotion as a medium which absorbs into the skin in order to avoid a ‘greasy’ feeling post treatment.

    During your treatment I will ensure only the area being treated is uncovered, ensuring your personal privacy and dignity is respected throughout your appointment.

    The preference is all yours of arriving ready in sports kit or arriving in day clothes, where you’ll be able to change into something more appropriate in private whilst in the clinic. For females shorts are preferred as opposed to leggings as this prevents an effective treatment, likewise if sports bras with fancy/strappy designs could be avoided as this causes issues reaching certain muscles.

  • I am in frequent conversation with you to establish your pain scale / tolerance on a scale of 1-10. Your pain levels will adapt and lessen over time as your muscles and body become used to the nature of the treatment, and any subsequent aftercare advice is followed out post treatment to allow maintenance of your own body. The treatment therefore will work within the proximities of what is comfortable for you.

  • No, a sports massage can help with every day aches and pains, postural imbalances, improving circulation, injury prevention, improving recovery and much more. You don’t need to be a sports person to benefit from a sports massage

  • Payment is made prior to your appointment via the websites booking system. This is with exception to 4x injury assessment & management follow up packages and 4x sports massage packages, which are to be paid for upfront in cash in person in the clinic upon your first treatment of the block of 4.

  • This business enforces a cancellation policy on all services and reserves the right to charge a cancellation fee, as agreed too within the terms and conditions when booking.

    Appointments cancelled within 24 hrs of your appointment start time will receive no refund, and be charged the full treatment price

    Appointments cancelled within 24-48 hours of your appointment start time will be charged 50% of treatment price

    Appointments cancelled 48 hours prior to your appointment start time will receive a full refund, minus the 80p booking fee.

    This 80p booking fee deduction non refundable with all bookings.

    Refunds may take 5-10 days to process after cancellations

  • 4 x package treatment plans cancellation policy:

    4 x package treatments plans allow appointments to be rescheduled within 48 hours of the appointment start time.

    Appointments cancelled within 24 hours of the appointment start time will be non-refundable and deducted as used a treatment session.

    Appointments cancelled within 24-48 hours of the appointment time will be required to pay a cancellation fee of 50% of the treatment cost, which will be paid upon the next treatment session to allow the client to retain use of the cancelled session. Alternatively, if the client refuses to pay the session will be deducted from the package.

    Appointments cancelled 48 hours prior to the appointment start time have no consequences.